Employee Spotlight – Jimmy Montchal, Customer Success Director

HeadShot_Jimmy-MWelcome to our new Employee Spotlight blog series – Each month we will feature a Q&A
from one of our top employees.

This month we are featuring Jimmy Montchal, Customer Success Director of Yodle for Brand Networks.

 

Where did you grow up and go to college? What was the experience like?

I grew up in Yuma, AZ until high school. Fun facts about Yuma! It is one of the hottest cities in the U.S. and the nation’s top lettuce producer during the winter months. Growing up in the desert was fun because you had to keep yourself entertained. We would find rattlesnake rattlers and explore the Army Testing grounds for neat things to spark our imagination. If you weren’t in the desert you would find yourself in the Colorado River skiing or tubing but always needing to find that shade. College was a big difference as I went to Drake University in Des Moines, IA. Des Moines is awesome and a place I was fortunate to be able to live in. “Midwest Nice” is a real thing and helps shape how I approach my work with clients.

What drew you to work at Yodle?

When I graduated from college I became an insurance agent as the youngest agent in the state of Iowa for my company. This was a unique experience and I eventually decided to move out of that industry. As I started to look for something new, I was armed with some knowledge on what I did and didn’t want. The main thing I wanted was to be surrounded by people who had passion and drive for whatever they were doing. I interviewed at a few companies and when I walked into Yodle the energy and culture is what called to me. The feeling I had when I left the interview was that I would work at Yodle and I turned all my efforts to making that feeling a reality and here we are.

What is your favorite part of being a Customer Success Director?

I really enjoy working with my clients and finding solutions to their unique problems. Being in the franchise world and doing digital marketing is a struggle for a lot of networks out there. Being the one that they can rely on makes my job extremely gratifying. Due to YBN’s experience with over 200+ Franchise Clients, there isn’t much that we haven’t tackled as a company. It is great to help the already busy Franchisor check off the box for Franchisee Marketing in the ways that we do.

What is a quality you appreciate in an employee or colleague?

Own Our Customers’ Success. When we tackle projects or client issues here we have to pour everything we have into it. Really owning that outcome and thinking like the client as you work through it is huge. Not only is the work better because you are personally invested but the client can feel the level of service they are getting. Nothing is better than watching one of my consultants take an issue, find a solution and own the follow up to make a customer happy and successful.

What are your hobbies? What do you do for fun? 

I am an avid Waterfowl Hunter that travels all over the U.S. to find new honey holes. What started as a research project in college measuring the effectiveness of UV painted decoys vs. Non-UV painted decoys has developed into an annual trip with my best friends from college. We have been all over the U.S. (most recently in Coeur d’Alene, Idaho) in our search to complete the Waterfowl Grand Slam.

If you could choose anyone (living or dead), who would you pick as your mentor?

Bill Murray, he is someone that I would like to personify more. He has the nonchalant, hilarious approach to life and at the same time balances that with awesome philanthropy. He gives back, makes people smile and has stuck to who he is at the core all his life.

If you could travel anywhere in the world, where would you go?

New Zealand, I have not been fortunate enough to visit this part of the world yet. Visiting sandy beaches sprinkled with active volcanic peaks, seeing large glaciers and scuba diving off some of the uninhabited islands rounds out a perfect trip for me.

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